Fire And Smoke F.A.Q

Here are a list of common questions about Fire and Smoke Damage and how we can set ourselves apart from other companies.

Q: How is a fire damage estimate completed relative to an insurance claim?

A: Typically items that can cause further damage to the structure are taken care of with a service authorization and down payment. This fire damage service may include emergency drying, protection of metals and mirrors and glass, board up, air filtration, and demolition. Then, as a contractor we can offer an estimate for repairs for reconstruction to the insurance company. Sometimes they will send an adjuster, other times they will use our estimate and documented photos to allow proceeding with construction to occur. Most companies will want to see a detailed sketch of each room, line items with specific costs, photos, and formatted with a software called Xactimate. They will also want remediation for fire, smoke, and ash damage claims to conform with the IICRC S500 standards.

Q: When should the emergency remediation start?

A: Immediately. Most insurance companies for covered losses will allow starting immediately as long as the unit costs conform with the correct cost for damage due to fire. We conform with these cost using a software called Xactimate where the unit costs are set by a 3rd party, ensuring a fair cost to the insurance companies.

Q: When can the construction start and how do I choose the right fire damage repair contractor?

A: We can coordinate the construction after remediation occurs. Typically, most insurance companies will want to sent an adjuster or field adjuster or 3rd party adjuster to write an estimate prior to starting construction. However, many times insurance companies will ask us to write an estimate and submit it to them with a detailed sketch, unit costs, and photos for their review, allowing them to approve it. Typically, we can start once the insurance company cuts the construction check (can take a couple days to a couple weeks) or the homeowner cuts a check to us (quickest), later being reimbursed from the insurance company .

Q: Who determines how and when to start fire damage cleaning and clean up?

A: It is the building owners empowerment. Emergency services should be taken care of immediately. For covered losses, as long as fair unit costing is used, most insurance companies will reimburse for these items. We use fair pricing approved by most insurance carriers by using a software called Xactimte. Post fire cleanup would start and then we can help coordinate the process of estimating the construction costs and moving forward. Whether it’s a clean up after a house fire, smoke and fire damage, a commercial building, ash damage, clothing or contents damage after fire damage, etc, we can coordinate the process from start to finish.

Q: How is clean up done for water damage associated with a fire to a building?

A: We are a full service fire and water damage restoration contractor. It is important for customers to choose a contractor that specializes in fire and water damage companies work. We can assess what is necessary to remove and what can be saved, saving time and money. We can also determined what needs to be dried in place, what needs to be demoed, and what needs to be replaced. Fire and flood damage can be very draining on the homeowners time and emotions. We are here to help alleviate that anguish and take care of customers on a personal level from start to finish.

Q: What is the difference between choosing a fire restoration service specializing in insurance claims and a normal general contractor?

A: The difference is huge. Most normal contractors do not know how to effectively remove smoke, ash, and residue from a building and eliminate odors. Their specialty is usually in coordinating projects associated with construction, not drying, remediation, odor removal, duct cleaning, and contents cleaning. When you choose us as your contractor you get a company that specializes in this niche of insurance claims, making the process smoother, ensuring items are covered that other contractors may miss, quickening the process, and reducing the headaches for the customer. We are an insurance fire restoration company that completes fire water damage restoration every day. Choosing a company that does not do this leaves the door open to serious issues like mold damage, improper or incomplete drying, higher bills that the insurance carriers will not pay, and increased duration of the project. We are located in metropolitan San Diego and can get to your property in San Diego County within 1 to 2 hours 24/7.

Q: How is smoke odor and smell cleaned and repaired?

A: We use a combination of drying, surfactants, antimicrobials, HEPA vacuuming, HEPA air filtration, ozone / ozoning, dry-cleaning / drycleaning, sealing, and demolition for smoke smell removal. It could be smoke removal from cigarettes to as large as a whole house fire. Regardless, to get rid of smoke odor and complete smoke damage repairs, it is important to choose a contractor that specializes in removing smoke damage. Smoke damage cleanup and home smoke damage is a specialized field. If not completed correctly odors can persist when everything looks clean. We will remove the smoke odors, clean smoke damage, eliminate fire smoke odor, and complete smoke damage recovery. We can coordinate the repair and, if insurance related, provide the proper documentation needed. Smoke disaster, smoke damaged wood, smoke damaged walls, smoke damaged clothing, smoke damaged contents, etc are all examples of items that we specialize in remediating as a remediation contractor specialist.

Q: How is soot from a fire cleaned and how does it differ from smoke odor?

A: We remediate similarly to odor. The difference is that you usually cannot see the source from an odor bud can see the source from the fire and soot damage. Essentially cleaning fire soot many times involves demolition, remediation and sealing, followed by further remediating for potential odors from residual fire soot clean up needed. Our clean products, HEPA filtration, ozone machine use, and membrane air neutralizers protect against odors and smells.